Local Delivery & Installation Charge:
0 - 10 miles $150 10 - 30 miles $175 Ocala, Villages $225 Melbourne, Cocoa Beach, Daytona Beach $225 Jacksonville / Tallahassee $250 Miami $300
Free Drop off on small items is available via FedEx / UPS upon request. (Ex. Rugs, Lights)
Large Orders shipping out of state are quoted on an individual basis (via email sales @eurolivingfurniture.com )
** Additional fees may apply for special services, such as inside delivery, redelivery, reconsignment and warehousing or stocking fees will be customer's responsibility. Euro Living cannot take responsibility for any charges that incur as a result of additionally requested freight services.
** Buyer agrees to measure doorways and stairways before ordering/buying, as Euro Living is not responsible for merchandise that is too large or too small
Damage Inspection: Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem
DELIVERY SPEED
Most items are delivered within 1 to 3 weeks
Special orders and/or Custom orders are subject to longer lead time and can take up to 4-18 weeks
To verify stock and availability of the item, call Euro Living or email sales@eurolivingfurniture.com.
The following may result in delayed shipping or delivery:
Incorrect shipping address
Payment delay or issue
Canceling items, combining orders or changing your shipping address
UPS/FedEx or Freight company failure to deliver (e.g. severe weather conditions)
Where We Ship
We ship to U.S. delivery addresses in the 48 states.
We do not ship to P.O. boxes or international addresses.
We do not arrange or provide shipping quotes outside the country. We can deliver your Order to a port or logistics company in US.
TRACKING YOUR ORDER
To track shipment please call Customer service at 4076084100 or email sales@eurolivingfurniture.com .
Tracking information is provided once the product has shipped. You can use your tracking number on the carrier's website to trace your order.
If You're Not Home
Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for reshipment of your order.
If your order arrived damaged
I inspect your item(s) upon delivery.
If your item(s) shipped via FedEx or UPS, simply refuse delivery and contact us
immediately for a replacement.
For LTL deliveries print "Damaged Upon Arrival" where you sign for the items .
To process a claim Please email pictures of the shipping slip, Box, label and
damaged item with full descriptions of the damage to claims@eurolivingfurniture.com,
we will file a claim and send you a replacement product.
*Please note that the claim may be denied if “Damaged item(s)” is not noted on Driver’s shipping slip.
For damages unnoticed at the time of delivery, we require that you send us photographs via email to claims@eurolivingfurniture.com within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item, you will be responsible for returning the item and a 30% restocking fee will be applied.
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